FAQ
General Questions
Q: What's in Fancy Frank's shop?
A: On Frank's website, you will find a wide range of Wall Art - This can be everything from our more exclusive and bigger artworks, that's in plexi. To a Poster, with or without frame. The team behind Frank is always interesting in knowing if we could do some things different. This doesn't mean you have to put everything apart and re-do everything. No - In fact. The Bean Bag, for example. Has been in the industry for quite some time now. And we decided to start and re module these. So under the category "Bean Bags" you will find this new product, with our own patterns printed on them. This way you will get a furniture in your home that's both comfortable and a real game changer. |
Q: Who is Fancy Frank?
A: Fancy Frank is a family company that was founded a few years back in Stockholm, Sweden. Art, design and photography is a big loving passion that's been following us since childhood. Here we will supply high quality products with our self made patterns and designs. Fancy Frank's vision and mission is to transform and created a new tough art- form with our self made patterns and designs. Our vision with our patterns is to make them feel international, sophisticated and be able to fit in every home. Fancy Frank is providing high quality Wall Art, design and interior products for Home & Living. A large selection of Frank's artworks is located In the category Exclusive Artwork. |
Q: What is Fancy Frank?
A: www.fancyfrank.com is a shop that gives the opportunity for everyone to buy exclusive one of a kind special art. You almost be sure that you are alone with your art when you shop at www.fancyfrank.com. We also provide bigger amounts for companys. Contact us at info@fancyfrank.com for more information. |
Q: Where is Fancy Frank based?
A: Fancy Frank is located in Stockholm, Sweden. |
Q: How often are new products added to Fancy Frank?
A: One of Frank's visions is to supply quality instead of quantity. But we will always provide monthly updates in our shop. |
Q: How do I do a purchase on www.fancyfrank.com?
A: That's is quite easy. Pick out the product you want to purchase and then press the button named "BUY IT NOW" - Follow the instructions on the screen. If you push the "ADD TO CART" button you will see a number on the top right of the screen (the cart-symbol). That's your cart. Click on the cart symbol and you will come to your cart. Click on the "CHECKOUT" button when your are in your cart - Follow the instructions on the screen. Happy Shopping! |
Q: Do I need to set up an account in order to make a purchase?
A: No, You can do purchases without an account on our site. But if you want to have a look on your older purchase, see tracking information or likewise. An account at Frank's is very helpful. |
Q: What payment methods does Fancy Frank accept?
A: We offer all Debit and Credit Cards via Paypal and Klarna. You also has the ability to split your payments with Klarna. (Master Card, American Express, Visa etc) |
Q: My Order Won’t Go Through. What Should I Do?
A: If there is an error message after reviewing your credit card information, billing and shipping address, make sure you’re using the latest version of your web browser. Only click the “ORDER” button once to avoid multiple orders. If you continue to receive an error messages, do contact the designer team at: info@fancyfrank.com |
Shipping and Returns
Q: What are the return and cancellation policies?
A: So, our products is one of a kind and also expensive to manufacture. You can always return the product if it's damaged. Please go to our legal part to see your rights before you place an order. If it's something wrong with the product you can always contact us at - info@fancyfrank.com and we will be happy to help you. |
Q: Which countries does Fancy Frank ship to? A: All of our products ships worldwide except exclusive artworks. Exclusive artwork only ships in the EU. Please contact us at info@fancyfrank.com if your country isn't with that description. In that case we can arrange a special order. |
Q: How long will it take until I got my product? A: When you purchase an item from our website, we will do our very best that you get the item delivered to you within 7-10 working days due to COVID-19 or the "Corona situation" right now. For more information click here |